Frequently Asked Questions
Everything you need to know about your MACHETE experience.
What materials are used in MACHETE accessories?
We specialize in eco-friendly materials, primarily using high-quality Italian acetate and sustainably sourced metals to ensure both durability and luxury.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-7 business days. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, certain jewelry items may be final sale.
Do you offer a warranty on your products?
Yes, MACHETE provides a one-year warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
How should I care for my acetate jewelry?
To maintain the luster of your pieces, wipe them gently with a microfiber cloth and avoid direct contact with hairsprays, perfumes, or harsh chemicals.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of purchase.